Frequently Asked Questions

Everything you need to know about our premium home essentials.

What is the standard shipping timeframe for furniture items?

Standard shipping for small home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.

Do you offer a warranty on Chilly’s home products?

Yes, all Chilly’s furniture and home appliances come with a comprehensive 2-year limited warranty covering manufacturing defects and structural integrity.

What is your return policy if I am not satisfied with my purchase?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund, minus return shipping costs.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Are your materials sustainably sourced?

Chilly’s is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes across our entire home collection to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.